Customer Service & Policies
CUSTOMER SERVICE & POLICIES
CONTACT
REFUNDS
Our refund and returns policy lasts 30 days. We can not offer you a full refund after this period. We require a receipt or proof of purchase to complete your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hydroonebeverages.com
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hydroonebeverages.com and send your item to:
Hydro One Premium Beverages
206 Main Street
Greenwood SC 29646
If we accidentally ship the wrong product to you, let us know within thirty days, and we will replace the order. If you have any questions, please call us at (888) 738-9287
RETURNS
To return your product, you should mail your product to:
Hydro One Premium Beverages
206 Main Street
Greenwood SC 29646
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
